Home / FAQs

Use & Care

Are Highwave hydration products dishwasher safe?

 We encourage hand washing all Highwave products. Check out the specific product's page to see if top rack dish washing is ok

Can my Highwave cup go in the microwave?

     Please see the specific product's page to see if it is microwave safe or not 

Health & Safety

Are Highwave products BPA free?

     Yes, all of our products are BPA free

Ordering

What if I need to change or cancel my order?

     Please email or call as soon as possible, we usually ship orders in 1-2 business days.

How long does it take to process my order?

Typically takes 1-2 business days to process an order. The end of November/December will take up to 5 business days for the Holiday season

Can I buy a gift card?

Yes! Here is a link to our e-gift card: E-Gift Card

How do I place a wholesale order?

Please visit our wholesale page HERE

How can I order bulk of imprinted product?

Please contact office@highwave.com or call us 805-981-1773 for info on imprinting

Why did I not receive an order confirmation email?

Please check your spam or junk mail, also make sure your email was typed in correctly. Email us or call if you are unsure if your contact info or shipping info is incorrect

Shipping & Returns

When will my order ship?

Your order will ship in 1-3 business days

How do I track my order?

You will receive an email when your order has left our warehouse

Can I ship to an international address?

Yes, we do ship to most international countries

What is your return policy?

We will give you money back or send a replacement if the item is damaged upon arrival. If the product is just not working out for you, the product has to be in re-sellable condition in order to receive a refund

How do I return my order?

Please contact office@highwave.com and state the reason for the return. Someone from our customer service team will be in touch

Do I have to pay for shipping?

Unless your order is over $50 (U.S. Only) then you are responsible for shipping

How much is shipping?

Please add the item(s) you want to purchase to your cart and then enter your shipping address and the shipping cost will be calculated for you

Other Questions

How do I know if a site is selling an authentic AutoDogMug®?

Make sure the bottle says Made In The USA on the bottom & that the description is BPA free. If you still are not sure please call or email us

I bought a counterfeit product, what do I do?

We encourage anyone who has a counterfeit to not use, since we are unsure if there are harmful chemicals in the product that could affect the person/pet using the product. We would advise you to return the product immediately.

How can I become an influencer for Highwave?

Please email us at office@highwave.com with which products you are interested in as well as your social media handles

How can I be the first to know about new products & deals?

Please sign up for our email list HERE